How It Works / FAQ
#WyeValleyProducers - Click&Collect
An online food and drink producers market with drive through collection
When? Every Friday between 5pm and 7pm
Where? The Drill Hall, Lower Church St, Chepstow NP16 5HJ
What? Pre-order from this website by 7pm on Thursday and we will have it boxed and ready for collection on Friday between 5pm and 7pm.
With the spread of Covid-19 requiring strict social distancing and lockdown regulations at the moment, a responsible set up for the drive thru market that ensures the personal safety of everyone involved is our top priority. We want you to be able to buy your favourite foods directly from us - your small local food producers - and be just as safe (if not safer!) as when you make a trip to the supermarket.
How it works:
- Peruse and choose from all the delicious products - hand-crafted and made with love in the Wye Valley.
- Pay online via our website - safe and easy.
- Make a note of Friday 5-7pm in your diary.
On the Day:
- Collection is between 5pm and 7pm.
- Please put your order number on your dashboard for ease for us to see and bring a cool bag/freezer bag if you are collecting frozen and chilled products.
- Look out for a Hi Viz Vest and we'll direct you to your Click & Collect spot.
- We'll ask you to park, please remain in your car, turn off your engine and pop the boot.
- We will place your order in your boot, and your chilled/frozen order too.
- We'll then ask you to leave safely and wave you off with a smile.
The Drill Hall, Lower Church St, Chepstow NP16 5HJSafety measures in place:
- Temperature testing for the team
- Protective gloves / hand washing
Silver Circle Distillery’s amazing hand sanitiser
- Active social distancing measures
- Face masks (subject to availability)
Read about how we are mitigating the spread of Covid – 19 within our individual businesses here.
This event has been set up with the support of Chepstow Town Council and Monmouthshire Environmental Heath.
Where do I collect?
Orders will be collected from outside The Drill Hall, Lower Church St, Chepstow NP16 5HJ
When do I collect?
Friday between 5-7pm
How do I know it is safe?
We have taken steps to ensure your, and our own safety please read here
How do I pay?
All payments are handled via the website so the pickup process is contact free
I did not get an email confirmation, can you send one?
Please check your spam folder, if you want to confirm your order went through, please contact us via the link on the home page
Can I buy from multiple producers?
Yes absolutely! Just add everything you want to the basket from each producer.
Why do I have to enter my shipping details?
We will use this to verify your order when you collect
Will it be the same products every week?
The plan is to grow the list of producers as time goes on
I am a producer in the Wye Valley, how do I join in?
Please send us a message!
What if I cannot collect?
Contact us and we will be able to look at this on a case by case basis
What if I miss the collection time?
Please get in touch if you are going to miss the collection, we can extend the hours under certain circumstances
Can someone else collect on my behalf?
Yes - with your order number, name, and first line of address
I have a question about a product, can I speak to the producer directly?
Yes, links to the individual producer are available at the bottom of the home page